Policies at O'Shin healing spa

-Certified Gift Card

As prices changed, any Gift Cards sold which  need to
pay the differential amount at the date of the session.

- Arrivalto Your Massage Therapy

Please arrive for your appointment 5-10minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form(new clients), change and prepare for the service. All treatment sessions havea specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.

- Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellationfee of $50 . Less than 4-hour notice will result in full charge of booked service.Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. 

- Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate apartial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

- No Show Policy
At O’Shin Healing Spa, we understand that unanticipated events occur ineveryone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.

- Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.

- Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical
volume, work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time. The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. - Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not
discuss your visit with anybody outside of our staff without your express
permission. You may choose to talk, or not talk during the massage. Conversation will be guided by the client’s direction. - Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist in formed of
any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage maybe continued. The client must also keep the massage therapist informed of any changes in his/her health conditions. For clients under going chemo and radiation therapies – Please note that were quire a doctor’s note that states the doctor is aware of and agrees to the desired treatment. If you have any questions on the above information, please ask: O’Shin Healing Spa director at 831-295-4148.